Frequently Asked Questions to Pony Express UK:

1. What is a same-day courier service?

A same-day courier service provider like Pony Express UK delivers parcels and packages within the same day they are picked up, ensuring a speedy and reliable delivery of urgent time sensitive parcels, pallets or cargo.

2. How does Pony Express's same-day courier service work?

Simply book a our same day courier, and we'll dispatch a driver pick up your package within 60 minutes of booking.  They'll then deliver it to the destination on the same day with a direct drive delivery.

3. Where do Pony Express offer same-day courier services in the UK?

We provide our services across the entire UK, covering major cities, towns, and even remote areas.  We have a network of couriers in England, Wales and Scotland.

4. What are the size and weight limits for items Pony Express can courier on the same day?

We can handle a wide range of sizes and weights.  Contact us for specific details, but generally, we accommodate anything from small envelopes using motorbikes to full container loads in artic trucks.

5. How can I request a same-day courier pickup by Pony Express?

You can book a pickup online through our website or call our customer service team to schedule a pickup on 0800 288 4052 or chat to us via clicking the link in the bottom right corner.

6. Is tracking available for same-day courier shipments sent by Pony Express UK?

Yes, we provide real-time tracking so you can monitor the progress of your delivery and will keep you updated at all times.

7. What is the cost of using Pony Express for a same-day courier service?

Our pricing depends on factors like distance, size, vehicle size, value of load and urgency.  You can request a quote on our website or by contacting us directly.

8. How can I pay for Pony Express courier services?

We accept various payment methods, including credit/debit cards such as Visa, Mastercard and American Express, bank transfers, and account billing for frequent customers, Stripe and Paypal.

9. Can I send fragile or sensitive items via Pony Express same-day courier service?

Yes, we have experience handling fragile and sensitive items, and we take special care to ensure their safe delivery.

10. What is the delivery time frame for a same-day courier service?

Typically, deliveries are made within a few hours of pickup, depending on the distance and traffic conditions.

11. Does Pony Express offer weekend, out-of-hours and holiday same-day courier services?

Yes, we provide services 365 days a year, 24 hours a day, including weekends and holidays.

12. Are there any items Pony Express UK cannot courier on the same day?

We cannot transport hazardous materials, illegal goods, or items that violate our terms and conditions.  Contact us for more information.

13. Can I change the delivery address after scheduling a pickup?

Yes, you can request an address change, but it may affect the delivery timeframe and cost.

14. What happens if my package is lost or damaged during transit?

We have GIT insurance coverage to compensate for lost or damaged items. Please contact us immediately to initiate a claim.

15. Can I request a specific delivery time for my same-day courier shipment?

Yes, you can specify a preferred delivery time, and we will do our best to accommodate it.

16. Does Pony Express provide proof of delivery for same-day courier shipments?

Yes, we offer proof of delivery for all our deliveries, including a signature and timestamp emailed to you at completion..

17. How does Pony Express ensure the security of my package during transit?

We have stringent security measures in place to safeguard your packages, including secure handling and tracking.

18. Are there any restrictions on the type of packaging I can use?

We recommend using sturdy and appropriate packaging to protect your items during transit.  This may include double wall boxes, bubble wrap and or packing peanuts.

19. What happens if the recipient is not available at the delivery address?

Our driver will attempt to contact the recipient and arrange an alternative delivery time. If unsuccessful, we'll follow your instructions.

20. How can I contact Pony Express UK customer support for further assistance?

You can reach our customer support team via phone, email, or the contact information provided on our website.  Alternatively you can contact us through social media.